Our mission

Our mission is to shine a light on the journey home.

What we are doing?

Each lamp has been carefully selected and used personally, so you get exactly what you see.

Enjoy a first-class shopping experience with a click and connect with like-minded users in the community.

We value customer evaluations and feedback, actively listen to customers' voices, and continuously improve and optimize our services to meet customer needs and expectations.

We provide a personalized shopping experience, providing customized suggestions and recommendations based on each customer's preferences and needs, making customers feel valued and cared for.

What is at EASE?

Lamps not only provide functional lighting solutions, but also inspire visual decorative aesthetics to help create a unique and exclusive atmosphere. (light is poetry)

We insist on using high-quality materials and workmanship to ensure that each lamp is authentic and reliable. Our design style also focuses on originality and uniqueness, allowing each product to show its true personality and brand's unique charm.

We believe life should be savored and our lamps will help you create an environment where you can enjoy every moment. Whether it's soft lighting or unique design, our products will give you a feeling of pleasure and satisfaction.

Represents the continuous improvement and development of our brand. We have always maintained a high level of attention to details and continued to study and explore in order to seek better design and performance to meet consumers' pursuit of high-quality lamps.

Free Shipping Policy:

We offer free shipping any European country except Iceland. Simply place your order on our website to enjoy this benefit. For non-European regions, please contact our customer service team via email to discuss delivery costs.

Additional Shipping Options:

If you require fast delivery, we also offer international express shipping for an additional fee. Please contact us at support@ateasehomelife.com if you need this service.

After the customer has paid the fast shipping fee (including fast shipping methods such as EMS in Hong Kong, Expedited Express for Small Pieces.), the shipping fee is not refundable if the goods have already been shipped.

The estimated delivery time, in working days, is as follows:

Shipping Process (in Working Days):The shipping process consists of order preparation and shipping time. Here is an overview. (Please note that the following lead times are estimates under normal circumstances. During promotional seasons or holidays, delivery times may be extended as flights and shipping may be affected.)

Stock Availability:

Please be aware that stock levels indicated on our website are based on the information we receive from our own warehouse or the manufacturer's warehouse. Stock levels can change rapidly, and even if a product is listed as "In stock" on our site, it does not guarantee availability at the time of order placement. We advise against scheduling an electrician based on stock levels and delivery time indicated on our site. It is recommended to schedule the electrician once the item has arrived.

Customs Fees And Tax:

How To Initiate The Return & Refund

• Send an email where a description of the return reason and of the item you wish to return should be included, to support@ateasehomelife.com.
• We will check your email.
• Once your return application approved, you will receive an email of return approval.
• If everything is ready, send off the item you wish to return. The shipping fee will be paid by you.
• Please tell us by email the tracking number and the tracking URL after sending off the item you wish to return.
• Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.
• Please note that we do not charge a return handling fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item is damaged during transportation or does not meet the circumstances of return, we reject a refund to you.
After confirming with you and getting your approval, we will process your refund, and the refund will automatically be returned to your credit card or original payment account. Credit card payment takes 3-5 days to process, Paypal takes 2-3 days.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

Late Or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ateasehomelife.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged during transportation. If you need to exchange it for the same item, send us an email at support@ateasehomelife.com. And we will give you the solution. If we need you to return the item, we will tell you the address that the item should be returned to.

Restocking Fee

We will charge up to 100% of the item’s price as the restocking fee, depending on the return reason and the condition of the returned item. The following are the restocking fees for different return scenarios:

1. If the buyer changes mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as restocking fee.
2. The buyer changes their mind and returns the product within the return window received by us is damaged or different, we will charge up to 50% of the product amount as restocking fee.
3. For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
4. For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

>>Please see our Return & Refund Policy for more details.

If you have any further questions or concerns regarding our shipping policy and return & refund policy, please do not hesitate to contact us at support@ateasehomelife.com.