Shipping policy

Thank you for choosing ateasehomelife.com for your shopping needs. We strive to provide a seamless and transparent shipping process. Please review our optimized shipping policy below:

Delivery Area:

We offer shipping to most countries. However, please note that due to complex weather conditions and slow shipping times, we require a minimum charge of €85 for shipping to Iceland. If your shipping address is in Iceland, please contact us via email at support@ateasehomelife.com before placing your order. We apologize for any inconvenience caused and appreciate your understanding.

Free Shipping Policy:

We offer free shipping any European country except Iceland. Simply place your order on our website to enjoy this benefit. For non-European regions, please contact our customer service team via email to discuss delivery costs.

Additional Shipping Options:

If you require fast delivery, we also offer international express shipping for an additional fee. Please contact us at support@ateasehomelife.com if you need this service.

After the customer has paid the fast shipping fee (including fast shipping methods such as EMS in Hong Kong, Expedited Express for Small Pieces.), the shipping fee is not refundable if the goods have already been shipped.

The estimated delivery time, in working days, is as follows:

Order Preparation:

Upon receiving your order information, we will process your order. The order preparation time can range from 7-14 working days, with some customized lamps requiring additional preparation time. Once your order is shipped, we will send you a detailed shipping information email, including the tracking number and query website. During the order preparation stage, we will check stock availability, confirm customization requirements (if applicable), verify your shipping address, and ensure eligibility for our Shipping Policy. Once everything is ready, your order will be shipped from our warehouse. Please ensure that you provide a detailed shipping address, including the street number, to avoid any delays in shipment. If necessary, our customer service team will contact you to provide additional information.

Delivery Time:

The delivery time mentioned is an estimate and primarily depends on the shipping time. Please note that delivery times may vary from region to region within the same country. We continuously strive to improve our service and work with reliable carriers to ensure timely delivery.

Free Shipping Time:

Shipping time to European countries: 2-5 Weeks (working days)

Shipping Process (in Working Days):The shipping process consists of order preparation and shipping time. Here is an overview.

Shipping Methods Carrier Cost Process Time Shipping Time Delivery Area Corresponding products Note
Free Shipping DPD Free 1-2 Weeks 2-5 Weeks Most European countries (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden); Other remote countries would require more time. Most normal size and weight products Fluctuating delivery times depending on flight information for the order time
EMS Big size but light products
Expedited Express for Small Pieces 4PX Free 1-2 Weeks 1-2 Weeks Most countries. Specified products It is reserved for specified products with a small size.
Expedited Shipping Hong Kong EMS 35€ Per Item 1-2 Weeks 1-2 Weeks Most countries. All products Faster Process time; More stable delivery times. Tariff-free.
Fastest shipping DHL/DPD(EU Warehouse) 5-20€ per piece 1-2 Days 1-2 Days Germany
Small size products, 5€ per piece;
Big size products, 20€ per piece;
Other size products, 10€ per piece;
 Tariff-free;
3-7 Days France, Nertherlands, Belgium, Poland, Italy, Sweden，Austria, Spain
6-10 Days Other European countries
 

Stock Availability:

Please be aware that stock levels indicated on our website are based on the information we receive from our own warehouse or the manufacturer's warehouse. Stock levels can change rapidly, and even if a product is listed as "In stock" on our site, it does not guarantee availability at the time of order placement. We advise against scheduling an electrician based on stock levels and delivery time indicated on our site. It is recommended to schedule the electrician once the item has arrived.

Customs Fees And Tax:

In certain cases where the maximum side length of a parcel exceeds 60cm, there may be tariffs imposed. This possibility is approximately 5%. If tariffs are imposed, we will bear 20% of the tariff amount, and the excess will be borne by you. For most shipments to the USA and other European countries, the customs duties range from 0 to €25 per piece. If you are unsure about the tariff implications, please contact us at support@ateasehomelife.com for clarification.
The applicable VAT will be added to your order for shipments to residents if required by law in your area.
 

Compensation for Late Delivery:

We understand the importance of timely delivery and apologize for any delays. In the event of a delayed delivery, we will provide you with 10% compensation of the order price for the delayed goods. We strive to ensure that your goods arrive on time and will make every effort to rectify any delays.

Refuse To Receive The Goods

When the order has been shipped, but the customer cancels the order or refuses to receive it, you will be responsible for the cost of returning the product and any charges for shipping. If the product cannot be returned to the sender (for example, if the returned shipping costs exceed the value of the item), a refund cannot be obtained.

Wrong Address

In the event that the package cannot be delivered due to an error in the specified address, and when the package has been returned by the relevant parcel service, the shipping costs will be recovered from the customer (not per the table above). The price of the ordered items will be returned when atEASE has received the ordered items back. atEASE will contact you to inform you when the ordered items have been received.

Availability

We do our best to keep the stock on our website up to date. Unfortunately, it is possible that some items on our website are no longer in stock. If this is the case, the payment will be automatically refunded; the return of your payment includes a notification stating that the desired item is no longer in stock.

The Product Received Does Not Comply With The Order.

All shipments containing items that have been received incorrectly or incorrectly must be reported to us within one week of receipt of the item. We must be notified by email if the item does not match your order.
We cannot accept claims after one week of receiving the item. In the event of the delivery of an incorrect item, ateasehomelife.com reserves the right to provide the correct product within a maximum period of 8 weeks after receipt of your email. We will pay all shipping costs for returning the incorrect item and delivering the correct product.
If you do not want an exchange, the order will be treated as a return and the restocking fee will be charged up to 35%.
 

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at support@ateasehomelife.com or call us at +852-95725372.