Thank you for choosing ateasehomelife.com for your shopping needs. We strive to provide a seamless and transparent shipping process. Please review our updated shipping policy below:

Delivery Area:

We provide international shipping to customers in most countries and regions worldwide. Depending on the product, destination, and delivery requirements, you can select an available standard or express shipping method at checkout.

If you are unable to complete checkout for your country or region, please contact our customer service team at support@ateasehomelife.com. We will confirm whether delivery is available to your address and help you find a suitable shipping option.

For customers in Europe, we have a fulfilment centre in Germany. If your product is available locally, your order will be prioritized for dispatch from our German fulfilment centre, allowing for faster processing and delivery within Europe.

For customers in the United Kingdom, we have a fulfilment centre in the United Kingdom. If your product is available locally, your order will be prioritized for dispatch from our UK fulfilment centre, allowing for faster processing and delivery.

Free Shipping Policy:

We offer free shipping to most European countries. More than 98% of destinations are eligible for free shipping. Additional shipping charges may apply only to a small number of remote locations.

Please note that shipments to the USA will incur an additional fee of USD 10, as our warehouse is located in Europe.

Any applicable charge will be displayed at checkout or communicated to you by our customer service team.

We do not charge undisclosed shipping surcharges. The shipping amount displayed at checkout is the shipping fee you will be required to pay when placing your order.

Additional Shipping Options:

Express shipping may be available for selected best-selling products that are in stock or customised orders requiring expedited delivery. Express shipping charges are calculated based on the order's weight, dimensions, destination, and delivery requirements and will be displayed at checkout.

If you require a specific courier service, please contact us at support@ateasehomelife.com before placing your order. We will confirm availability based on the product, destination, and the courier's service coverage. Additional charges may apply.

After an order has been shipped, shipping-related service charges that have already been incurred, including standard shipping fees, express shipping fees, and shipping insurance, are non-refundable.

The estimated delivery time, in working days, is as follows:

Order Preparation:

Upon receiving your order information, we will process your order. The order preparation time depends on product availability, the dispatch location, customization requirements, and the selected shipping method.

For free standard shipping, processing usually takes approximately 1-2 weeks. For selected products using the fastest DHL or DPD shipping option, processing usually takes approximately 1-3 days. For remote locations, processing usually takes approximately 1-2 weeks.

During the order preparation stage, we may check stock availability, confirm customization requirements, verify your shipping address, and prepare the parcel for safe transportation. Please provide a complete and accurate shipping address, including street number, apartment or unit number where applicable, phone number, and email address. If additional information is required, our customer service team may contact you.

Delivery Time:

Delivery time is an estimate and may vary depending on the destination, product size, product availability, customs clearance, carrier operations, public holidays, weather conditions, and other circumstances outside our direct control.

For free standard shipping via DPD or EMS, shipping transit time is usually approximately 2-4 weeks. For expedited shipping via Hong Kong EMS, shipping transit time is usually approximately 1-2 weeks. For the fastest DHL or DPD shipping option, shipping transit time is usually approximately 2-5 days to Germany, 3-7 days to most European countries, and 6-10 days to other European countries. Remote locations served by UPS, DHL, or FedEx usually require approximately 5-7 days of shipping transit time after dispatch.

All delivery timeframes are estimates. We recommend arranging installation only after your order has arrived and you have checked the product and all components.

Free Shipping Time:

Free standard shipping via DPD or EMS is available for most countries and regions.

- Shipping fee: €0.

- Processing time: approximately 1-2 weeks.

- Shipping time: approximately 2-4 weeks.

For customised products shipped by sea, tracking information may not be updated in real time during the first stage of international transportation. Tracking will generally begin updating approximately 3-4 weeks after the order is placed, once the shipment has cleared customs and entered the local delivery network. A prolonged period without a new tracking update does not necessarily mean that the shipment has stopped moving.

Shipping Process (in Working Days): The shipping process consists of order preparation and shipping time. Here is an overview.

Stock Availability:

Stock availability shown on our website is based on the information available from our warehouses or suppliers at the time of display. Stock levels may change quickly. Even if a product is listed as "in stock", availability may still need to be confirmed after the order is placed.

Some products are made to order or require customization. Please refer to the production or processing time shown on the relevant product page. We advise against scheduling an electrician based only on the estimated stock level or delivery time shown on the site. It is recommended to schedule installation once the item has arrived and you have checked the product and all components.

Customs Fees And Tax:

We offer several shipping methods so you can choose a suitable option at checkout based on the estimated delivery time and your needs.

In most cases, there is no need to worry about customs duties or import taxes. We prioritize shipping methods that include duties or provide arranged customs-clearance services, helping your parcel clear customs and reach you smoothly. In most cases, you will not be required to pay additional customs duties or import taxes when your parcel is delivered.

In the rare event that a small customs duty is charged during customs clearance, please keep the payment notice and receipt issued by the local customs authority, tax authority, or carrier and contact us at support@ateasehomelife.com. Once verified, we will cover at least 20% of the actual customs duty paid. Depending on the order and specific circumstances, we may offer a higher reimbursement to help minimize your additional cost.

Whether you are located in Europe, the United Kingdom, or another country or region, our logistics team will make every effort to select a suitable and efficient customs-clearance route. Customs policies vary between countries and regions, and final charges and clearance requirements are determined by the local customs authority. If different information is displayed on the product page or checkout page, the information shown on that page will apply.

Compensation for Late Delivery:

All delivery timeframes are estimates. Actual delivery may be affected by product availability, customization requirements, public holidays, weather conditions, carrier operations, customs clearance, or other circumstances outside our direct control.

If your parcel is delayed, tracking has not updated for an extended period, or the parcel is otherwise affected during transit, please contact us at support@ateasehomelife.com with your order number and tracking number. We will help verify the shipment status, contact the carrier when needed, update the shipping information where applicable, and provide an appropriate solution based on the investigation.

Before the shipping issue has been investigated, we recommend contacting us before initiating a chargeback or payment dispute with your bank or payment provider. Most shipping issues can be resolved through a carrier investigation and assistance from our customer service team. This recommendation does not affect any consumer rights available to you under applicable law.

Order Cancellation:

If you need to cancel or modify your order, please contact us as soon as possible at support@ateasehomelife.com. Include your order number and clearly describe the cancellation or changes you would like to request.

For standard orders, if you contact us within 24 hours of placing your order and the order has not yet entered production, preparation, packing, or shipping, we can usually modify or cancel it at no additional charge.

Products made according to special requirements, including custom sizes, colours, finishes, cord lengths, or other specifications, are produced specifically for you. Once a customised order has been confirmed and entered production, it cannot be cancelled, modified, returned, or refunded.

Orders outside the stated cancellation period, or orders that have already entered production, fulfilment, packing, or shipping, may no longer be eligible for cancellation or modification. Cancellation or modification fees may also apply. Please contact our customer service team for confirmation and refer to our Return & Refund Policy for complete details.

Refused Shipments:

Once an order has been shipped, we are usually unable to stop the delivery. If a shipment is refused, returned by the carrier, or cannot be delivered because the recipient cannot be contacted, please contact us at support@ateasehomelife.com as soon as possible.

We will help verify the parcel's actual shipping status and provide an appropriate solution based on the carrier's investigation. If the issue is caused by an incorrect address, refusal of delivery, failure to cooperate with customs clearance, or inability of the carrier to contact the recipient, any actual return shipping, reshipping, storage, handling, or related carrier charges may be the customer's responsibility.

Wrong Address:

If you entered an incorrect shipping address, please contact us as soon as possible at support@ateasehomelife.com and provide your order number, tracking number if available, and the correct address.

If the order has not yet been shipped, we will make every reasonable effort to update the address. If the order has already been shipped, we may need to contact the carrier for further investigation or request an address correction where available. We cannot guarantee that an address can be changed after dispatch.

If the parcel is delayed, returned, lost, or otherwise affected because an incorrect or incomplete address was provided, any related shipping, return, reshipping, handling, or carrier charges may be the customer's responsibility.

Availability:

We do our best to keep product availability and shipping information on our website accurate and up to date. However, stock availability, production schedules, and dispatch locations may change due to warehouse updates, supplier inventory, production schedules, or order volume.

If a product becomes unavailable after you place an order, or if the expected processing time changes materially, we will contact you as soon as possible. Depending on the situation, we may offer a revised delivery estimate, an alternative product, order modification, or refund.

The Product Received Does Not Comply With The Order:

We dispatch products according to the details of your order and the description shown on the product page. We aim to ensure that the model, size, colour, and main appearance of the product are consistent with the order information.

Some products may have minor differences due to normal product upgrades, manufacturing improvements, or differences between production batches. Minor variations in colour, texture, hardware details, or component shape that do not affect the product's primary function, installation, or overall appearance are generally not considered an incorrect item or a product-description mismatch.

Products made from natural materials or produced by hand or semi-handcrafted methods may also have natural variations. These may include differences in glass texture, stone veining, wood grain, colour, and surface finish. Such variations are normal characteristics of the materials and production process.

If you believe the product you received is significantly different from your order or the description on the product page, please contact us at support@ateasehomelife.com and provide:

- Your order number.

- Photographs showing the complete product received.

- Photographs of the product label or packaging label.

- Clear photographs showing the difference.

- A brief description of the issue.

Once we receive the relevant information, we will investigate the issue and provide an appropriate solution based on the circumstances.